Privacy policy

Effective Date: July 2025

At Aspire Scooters, your privacy and security are our top priorities. We respect your personal information and are committed to protecting it. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, make purchases, or contact our team.

1. Information We Collect

When you place an order, create an account, or contact us, we may collect the following information:

  • Personal Information: Name, shipping and billing address, phone number, and email address.

  • Payment Details: Payment card information (processed securely via third-party payment processors — we do not store your credit card details).

  • Account Information: If you create an account, we collect login credentials and preferences.

  • Accessibility Needs or Customization Requests: Any specific notes you share to help us customize your scooter.

  • Website Usage Data: Cookies, IP address, browser type, and pages viewed to improve our website and services.

2. How We Use Your Information

We use your personal information for:

  • Processing and fulfilling your orders.

  • Providing customer support and responding to inquiries.

  • Sending order updates, tracking information, and invoices.

  • Improving our website, services, and product offerings.

  • Complying with legal or regulatory requirements.

  • (Optional) Marketing and promotional messages, if you have opted in.

3. Sharing Your Information

We value your trust and do not sell or rent your personal data. We may share your information with:

  • Service Providers: Payment processors, freight carriers, and repair/warranty services to complete your order.

  • Legal Authorities: If required by law or in the event of fraud prevention or dispute resolution.

  • Website Analytics Tools: For performance and security improvements.

4. Data Security

We implement industry-standard security measures to protect your data, including:

  • SSL encryption on all transactions.

  • Secure payment processing via PCI-compliant partners.

  • Limited access to customer data (only authorized personnel).

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Privacy Rights

You have the right to:

  • Access, update, or correct your personal information.

  • Request deletion of your data (except for records we must retain for legal or accounting purposes).

  • Opt-out of marketing emails by clicking "unsubscribe" or contacting us directly.

6. Cookies & Tracking

Our website uses cookies to enhance your browsing experience, remember your preferences, and track site performance. You may disable cookies in your browser settings, but some features may not function properly.

7. Children’s Privacy

Our website and products are not directed toward children under 13. We do not knowingly collect personal data from children. If we discover such information has been submitted, we will promptly delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date noted at the top.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, contact us:

📞 Customer Support: 1(800) 499-1243
📧 Email: info@aspirescooters.com
⏰ Hours: Monday–Friday, 9 AM–5 PM EST